We are looking for a Tokyo based Account Support Manager Japan (m/f) to work closely with the Account Managers to support our corporate customers from onboarding to after the system is launched, and to create an outstanding user experience.
At HRS GROUP “We love to make it happen”: We are the world’s leading hotel solutions provider and enable corporate customers to maximise their hotel programme & business travelers to search, book and stay in control of their hotel accommodation. It is our goal to simplify business travel. Our state-of-the-art propriety solutions combine more than 515,000 accommodation types worldwide and form the basis for our end-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 35 offices across the world.
HRS offers consulting and end-to-end hotel management solutions to more than 3,000 corporate businesses globally. These include professional procurement, rate audit, search & book solutions, traveller services, payment and automated invoice processing as well as online group and meetings bookings. Among our customers are Fortune 500 companies such as Google, Airbus, Siemens, Hitachi, Huawei, China Mobile Alibaba and many more.
To fuel our international growth we are looking for entrepreneurial minds, who are passionate and results-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing corporate travel industry. Do you also want to make it happen at HRS?
The challenge you are up for
- Work together with the Account Managers in Enterprise Solution to provide support for our corporate customers
- Be part of a back-office team that provides support (during and after rollout) to all customers of an office (i.e. own local and global)
- Take end-to-end responsibility for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
- Proactively reach out to customers to discuss and implement additional improvement ideas based on customer data analysis (e.g., ranking order in booking tool).
The commitment you bring
- Several years of working experience in a business support role
- Good understanding of the technology and B2B travel industry
- Ability to find useful facts, to analyze complex data and to draw relevant conclusions
- Strong competency in active listening to find out the needs and build relationships with others
- A structured, independent and goal oriented working style with good negotiation and argumentation skills keeping economic impact in mind
- Fluency in both English and Japanese, spoken and written
The reward you get
- A high impact sales support role with high degrees of responsibility and autonomy
- Plenty of room for personal growth and professional development
- A highly talented, passionate and international team that revolutionizes the travel industry
- Strong team performance and a transparent results focus towards one shared direction
