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Director of Global Sourcing Operations (m/f)

Cologne

We are looking for a Cologne based Director of Global Sourcing Operations (m/f) to lead and develop a global team and to automate and simplify our sourcing operations in order to achieve maximal customer satisfaction. 

At HRS GROUP “We love to make it happen”: We are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. It is our goal to make the booking experience simple and smart. Our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 34 offices across the world. 

Our department Sourcing Solutions is at the heart of our solution offering for global corporates. We help global corporations to build a best-in-class hotel program by combining strategic procurement consulting services with cutting-edge technology and analytics. Our global sourcing consultants manage the entire hotel procurement cycle from benchmarking, rate negotiation to implementation, and ongoing optimization. Our operational sourcing account managers support the negotiation with hotels, implement rates into booking channels and thereby ensure realization of savings. Our Sourcing Service has grown significantly in the past five years, and today we help more than 150 large global corporates including Google, China Mobile, Hitachi, Alibaba, DHL, Volkswagen, WorldBank, Oath and Siemens. As global leader in hotel travel management, our sourcing solution is at the forefront of our innovation agenda.
 

The challenge you are up for 

  • Lead a global team of 20-30 operational sourcing account managers and their corresponding line managers in our four regions EMEA, DACH, AMERICAS and APAC
  • Lead the three key areas of sourcing operations: support management of global hotel RFPs, global rate implementation (e.g. loading and activation) and global hotel program management (e.g. follow-up and audit)
  • Understand, drive and live process simplification for our global operations team in order to create highest efficiency 
  • Use your analytical, creative and execution driven mind-set to bring our sourcing operations in the long-term to an excellent level by ensuring high automation and simplification while guaranteeing in the short-term excellent services to clients and internal sourcing consultants
  • Design and drive process automation in collaboration with our Product and Business Intelligence teams 
  • Create and build a globally scalable and simple operations process for new innovations like sourcing for our “MICE Solution” (meeting and group bookings)
  • Ensure training and create a centre of excellence for our global operations colleagues 
  • Drive customer oriented communication of operations excellence results also towards sourcing consultants as well as customers during projects  (e.g. rate audit)  

The commitment you bring 

  • Academic Degree in Business Administration or related field (MBA preferred)
  • Experience in process management, product requirement and process engineering 
  • Proven ability to design new (digital) processes focusing on sustainable automating 
  • Experience in managing global team 
  • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
  • Strong analytical skills and hands-on mentality 
  • Fluency in English, written and spoken
     

The reward you get 

  • A high impact Sourcing role with high degrees of responsibility and autonomy
  • Plenty of room for personal growth and professional development
  • A highly talented, passionate and international team that revolutionizes the travel industry
  • Strong team performance and a transparent results focus towards one shared direction
  • A modern working environment with flexible working hours and the option to work from home

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