Hinweis zu Cookies
HRS möchte Ihnen den bestmöglichen Service bieten. Dazu speichern wir Informationen über Ihren Besuch in sogenannten Cookies. Durch die Nutzung dieser Webseite erklären Sie sich mit der Verwendung von Cookies einverstanden. Detaillierte Informationen über den Einsatz von Cookies auf dieser Webseite erhalten Sie durch Klick auf „Mehr Informationen". An dieser Stelle können Sie auch der Verwendung von Cookies widersprechen und die Browsereinstellungen entsprechend anpassen.

> Mehr Informationen

Product Operations Manager – Hotel Supply (m/f)


We are looking for a Cologne based Product Operations Manager – Hotel Supply (m/f) within our Product Domain Hotel Supply who loves to engage with partners, customers, business functions and product teams to develop and integrate market-leading products.

At HRS GROUP “We love to make it happen”: HRS offers a suite of products to achieve data-driven online procurement of accommodation content for the business travel of more than 3.000 enterprises globally. At the core of the customer journey the suite contains e-RFP and e-Auction solutions to source tailor-made products from accommodation providers globally. The HRS Sourcing suite further handles the activation of those negotiated products in the online booking channels of enterprises and audits their compliance continuously in production. The HRS GROUP continues to expand and employs more than 1,500 people in 28 offices across the world.

To fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS? 

The challenge you are up for

  • Own the operation processes and SLAs associated with our Rate and Availability Management tools for hotelpartners in our extranet (HSA) and with our Channel Manager Interfaces
  • Execute 1st level product support across teams and products
  • Monitor product performance metrics and manage incident management routines between development teams and customers
  • Collaborate with Quality Assurance roles in the development teams for 2nd level product support
  • Help specify new requirements to improve or extend interface connections
  • Consult and support new partners with the implementation of our solution, conduct test-phase and certification of new Channel Manager partners
  • Participate in development reviews of Scrum teams to prepare on upcoming feature releases
  • Provide appropriate knowledge base and support management on those connections to internal stakeholders, content suppliers and customers
  • Develop and execute product marketing and communications providing documentation and FAQs to Sales and Account Management teams

The commitment you bring

  • Degree in business administration, engineering or equivalent professional experience
  • Work experience in travel or hospitality industry and good knowledge of hotel distribution landscape
  • Self-organized team player with outstanding analytical and problem-solving abilities
  • Basic technical understanding on web applications and services, mobile apps and cloud infrastructure
  • Basic knowledge about agile methodologies
  • Good communication, interpersonal and presentation skills
  • Fluency in English and German, both spoken and written

The reward you get

  • A high impact Product role with high degree of responsibility and autonomy
  • Plenty of room for personal growth and professional development
  • A highly talented, passionate and international team that revolutionizes the travel industry
  • Strong team performance and a transparent results focus towards one shared direction
  • A modern working environment with flexible working hours and the option to work from home

Application form

Valid extension(s): pdf, html, odf, odt, doc, docx, txt, rtf, png, jpg, jpeg, gif, ppt, pptx
Maximum file size: 6 MB

Thank you for applying at HRS! Your application has been delivered successfully and we will come back to you shortly. Your application could not be submitted. Please check all fields marked red.

Share this job!

Tell your network about this job.

More jobs

Couldn't find what you were looking for? Take a look at other opportunities within the HRS Group.