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Product Operations Manager - Hotel Interfaces (m/f)

Cologne

We are looking for a Product Operations Manager – Hotel Interfaces (m/f) who loves to engage with partners, customers, business functions and product teams to develop and integrate market-leading products.

At HRS GROUP “We love to make it happen”: HRS offers a suite of products to achieve data-driven online procurement of accommodation content for the business travel of more than 3.000 enterprises globally. At the core of the customer journey the suite contains e-RFP and e-Auction solutions to source tailor-made products from accommodation providers globally. The HRS Sourcing suite further handles the activation of those negotiated products in the online booking channels of enterprises and audits their compliance continuously in production. The HRS GROUP continues to expand and employs more than 1,500 people in 28 offices across the world.

To fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS? 

The challenge you are up for

  • Own the operation processes and SLAs associated with our hotel content feeds from hotel chain reservation systems, GDS and OTA APIs 
  • Execute 1st level product support across teams and products
  • Monitor product performance metrics and manage incident management routines between development teams and customers
  • Collaborate with Quality Assurance roles in the development teams for 2nd level product support
  • Help specify new requirements to improve or extend interface connections
  • Participate in development reviews of Scrum teams to prepare for upcoming feature releases
  • Provide appropriate knowledge base and support management to internal stakeholders, content suppliers and customers
  • Develop and execute product marketing and communications providing documentation and FAQs to Sales and Account Management teams

The commitment you bring

  • Degree in business administration, engineering or equivalent professional experience
  • Work experience in travel or hospitality industry and good knowledge of the hotel distribution landscape
  • Self-organized team player with outstanding analytical and problem-solving abilities
  • Basic technical understanding on web applications and services, mobile apps and cloud infrastructure
  • Basic knowledge of agile methodologies
  • Good communication, interpersonal and presentation skills
  • Fluency in English and German, both spoken and written

The reward you get

  • A high impact Product role with high degrees of responsibility and autonomy
  • Plenty of room for personal growth and professional development
  • A highly talented, passionate and international team that revolutionizes the travel industry
  • Strong team performance and a transparent results focus towards one shared direction
  • A modern working environment with flexible working hours and the option to work from home

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