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IT Unified Communication Specialist (m/f)

Cologne

We are looking for a Cologne based IT Unified Communication Specialist (m/f) who will strategically and operationally be responsible for maintain and run the company-wide used unified communication systems e.g. Skype for Business

At HRS GROUP “We love to make it happen”: We are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. It is our goal to make the booking experience simple and smart. Our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 28 offices across the world.

To fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS? 

The challenge you are up for

  • Work with stakeholders to maintain and improve HRS global unified communications process
  • Provide technical leadership in respect to the design, architecture and development of our Unified Communication Systems
  • Contribute to the roadmap for continuous improvement, evolution and suitable replacement when/where necessary, of the messaging systems employed within HRS
  • Manage infrastructure projects or tasks (upgrades, migrations, maintenance, and new technology) to completion with minimal supervision
  • Identify, isolate and resolve complex voice and video problems to mitigate business impact
  • Create and conduct effective training sessions for our global employees
  • Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
  • Collaborate with IT partners to administer and support infrastructure environments and define the overall support process

The commitment you bring

  • Bachelor’s degree in Computer Sciences or comparable field with several years of experience, specializing in the UC field
  • Proven experience in dealing with Microsoft Lync / Skype for Business
  • Working knowledge in maintaining and running Microsoft Exchange
  • Working knowledge of multiple UC and voice technologies as an advantage
  • Excellent customer service, logistical skills and ability to manage workload and work independently
  • Proactiveness with the ability to multi-task and prioritize along with having a flexible attitude to meet tight deadlines
  • Strong analytical, reasoning, organization, time management and problem solving skills
  • Fluency in German and English, both spoken and written

The reward you get

  • A high impact IT role with high degrees of responsibility and autonomy
  • Plenty of room for personal growth and professional development
  • A highly talented, passionate and international team that revolutionizes the travel industry
  • Strong team performance and a transparent results focus towards one shared direction
  • A modern working environment with flexible working hours and the option to work from home

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