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Working Student Process Documentation (m/f)

Cologne

We are looking for a Cologne based Working Student Process Documentation (m/f) to join a dynamic and fast-paced environment and work with cross-functional teams.

At HRS GROUP “We love to make it happen”: We are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. It is our goal to make the booking experience simple and smart. Our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 34 offices across the world.

To fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS? 

The challenge you are up for

  • Support the Coaching and Quality Agent/Manager with uniform documentation of all existing and new processes
  • Data Storing in System Confluence according to given structures
  • Processing & creation of PowerPoint presentations displaying mystery call analysis and customer satisfaction surveys
  • Identifying gaps in processes and giving feedback to the Quality Manager
  • Assisting in quality control of Email management of customer service stakeholders

The commitment you bring

  • Profound knowledge in Word, PowerPoint and Viso
  • Strong competency in transforming analysis into comprehensible presentations
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to work independently and in structured manner
  • Open minded and interested in looking for continuous improvement.
  • Knowledge of content creation and correction
  • Fluency in German and English, spoken and written

The reward you get

  • A high impact working student role with high degrees of responsibility and autonomy
  • Plenty of room for personal growth and professional development
  • A highly talented, passionate and international team that revolutionizes the travel industry
  • Strong team performance and a transparent results focus towards one shared direction
  • A modern working environment with flexible working hours

Application form

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Maximum file size: 6 MB

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