Product Operations Manager - Web Service Integrations (m/f)


We are looking for a Cologne based Product Operations Manager - Web Service Integrations (m/f) to join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy.

At HRS GROUP “We love to make it happen”: We are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. It is our goal to make the booking experience simple and smart. Our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 27 offices across the world.

To fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS? 

The challenge you are up for

  • Execute 1st level product support for the HRS web service integrations which distribute HRS content via numerous partners like Corporate Online Booking Tools (e.g. Concur), GDS platforms (e.g. Amadeus), affiliate partners (e.g. Deutsche Bahn) and the HRS mobile applications
  • Collaborate closely with Quality Assurance in the development teams for 2nd level product support
  • Support development teams with communication to key account management on feature rollouts and testing and also on coherent and validated product documentation, internal and external FAQs
  • Monitor product performance metrics and manage incident management routines between development teams and customers
  • Work together with web analysts and report on product performance based on Google Analytics and Adobe Analytics
  • Participate in development reviews of Scrum teams to prepare on upcoming feature releases
  • Develop and execute product marketing and communications with the development teams

The commitment you bring

  • Higher degree in business administration, engineering or equivalent in professional experience
  • Outstanding analytical and problem-solving abilities
  • Basic understanding on web applications and services, mobile apps and cloud infrastructure
  • Basic knowledge about agile methodologies
  • Good communication, interpersonal and presentation skills
  • Fluency in English, spoken and written

The reward you get

  • A high impact Product role with high degrees of responsibility and autonomy
  • Plenty of room for personal growth and professional development
  • A highly talented, passionate and international team that revolutionizes the travel industry
  • Strong team performance and a transparent results focus towards one shared direction
  • A modern working environment with flexible working hours and the option to work from home

Application form

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