5 questions
to …

14.03.2017 from Jana

It is probably impossible to get to know all of our colleagues of the HRS GROUP. But we won’t give up hope and introduce to you five faces behind the scene. We asked Ronald Felder (Managing Director, Destination Solutions), Claudia Schultes (2nd Level Agent), Sophie Caprioli (Manager HR Development), Ed Li (Key Account Manager, Corporate Solutions) and Eric Hofer (Director Sales & Account, Corporate Solutions) five short questions to get to know them a bit better.

… Ronald Felder

What makes a good Managing Director??
A good managing director has strong passion for his job and the expertise to run the company. He cares for his employees and is a stronghold in turbulent times.

What was the best advise you have ever been given?
Always believe in yourself.

What makes you smile?
My children. No one challenges me more.

What did you want to become when you were a child?
A spy. But I finally realized, may beyond my reach.

Whom would you like to assist for one day and why?
Barack Obama. To make the world a better place.

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… Claudia Schultes

What makes a good 2nd Level Agent?
A 2nd Level agent has to bring a natural warmth and friendliness, combined with a “innate helper syndrome” to the job. He/She has to bring a high level of empathy, to be able to understand and empathize with the situation as well as with the thoughts and feelings of other people. He/She has to shut out the “internal evaluator”, “listen free of prejudice” and has to express him/herself eloquently to achieve a satisfying solution for hotel and customer.

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What drives you to despair?
It is not about sewing itself, the pattern or the technique of the sewing machine. The challenge is the simple threading of the sewing thread through the needle’s eye… yolo!

What was the last thing you searched via Google?
CUBA “individual round trip” – my next destination to explore in 2017

What did you want to become when you were a child?
1. Travel agency clerk – I diligently advised my virtual customers. My office was equipped with an old “Neckermann” travel catalog and a wooden cooking spoon as a telephone.
2. Cook – up to this day, cooking-around-the-world is my passion. Ask my colleagues and just mention Original BBQ Spare ribs!

What was your first paid job in your life?
Picking and packing at a sausage factory (in school holidays, to earn the money for my first trip through Europe by train)

… Sophie Caprioli

What makes a good HR Development Manager?
To love working with people, to trust them and help them to develop all their abilities, to reveal their strengths and give them the tools to improve their competencies.

What makes you smile?
Many things actually: A joke, a smile, a good running session, a nice quote, a family dinner…

What was the last thing you searched via Google?
La diagonal des Fous: Le grand raid de la Réunion. I planned to run it this year.

What did you want to become when you were a child?
I wanted to be a Pastry chef. Pastry is being very precise and at the same time it is magic.

Whom would you like to assist for one day and why?
Richard Branson. I love his entrepreneurial spirit, his life philosophy. He always has new challenges: sports, economy, ecology. He defends beautiful causes. He is a jack of all trades.

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… Ed Li

What makes a good Key Account Manager?
I think the key attributes of a good Key Account Manager are being a good communicator, relationship savvy, results driven and always willing to share and learn best practices.

What was the best advise you have ever been given?
Go with your gut feeling based on your past experiences.

What drives you to despair?
I try not to let things get to that level and affect my life. I believe there is always hope and the best is yet to come.

What did you want to become when you were a child?
A comedian. I love to tell stories and make people laugh.

Whom would you like to assist for one day and why?
GOD. If I am going to help someone solve problems, I might as well work with the top guy/woman!

… Eric Hofer

What makes a good Director of Sales & Account Management for Corporate Solutions?
There are numerous things that I believe make a good DoS for Corporate Solutions but a few of the key ones are:

A strong understanding of the entire travel eco-sytem – In order pin point the opportunity either external and internal you must be able to quickly pin point where your critical areas of both opportunity and risk lie.
Versatility – you must be able to quickly vacillate from a sales leadership role to an analytical role to a psychologist, marketer and operational and finance role. Being successful as a DoS requires you to be very multi-dimensional.
Lead by example – The best leaders I have ever worked for, led by example, they would never ask anything of their team they wouldn’t be willing to do themselves. You need to not only firmly understand the problems we are trying to solve in the market but you need to set the pace for the team.
Listening – this is probably one of the most important aspects of the job. Most people listen to respond and do not listen to understand. In order to be successful in any role but particularly the DoS role you need to excel at understanding people’s needs be it a prospect, customer or an employee.

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What was the best advise you have ever been given?
If they say it can’t be done, prove them wrong!

What drives you to despair?
I don’t ever get driven to despair, I maintain a pretty even keel. There is always a solution to any problem you just have to figure it out. I would say that one thing that I don’t like is mediocrity, in any form.

What was your first paid job in your life?
Assisting at my father’s construction company when I was 10 years old.

Whom would you like to assist for one day and why?
The Wright Brothers, because everyone told them it couldn’t be done!