5 questions
to …

11.04.2017 from Jana

It is probably impossible to get to know all of our colleagues of the HRS GROUP. But we introduce to you five faces behind the scene representative for our 1.500 colleagues throughout the world. We asked Phelipe Farah (Director Hotel Solutions), Annie Xia (Head of Account Support Manager), Jeff Hillenmayer (Head-Corp Sourcing), Katharina Kallupp (Brand Manager) and Mite Sabate (Marketing Manager) five short questions to get to know them a bit better.

…Phelipe Farah

What makes a good Director Hotel Solutions??

As Director, driving people to excel is the key – the results we got come from them, their passion and commitment. Also listening to your team and developing them is fundamental. You have to be analytical to focus the team as well as to bring the best results aligned with the company needs and demands.
All of this has to be approached with a business mind-set and a strong sense of ownership. At times, you should even challenge some decisions if you believe (and have the data to back it up) that those directives are not in line with what the company needs in your area/market reality.

What was the best advise you have ever been given?
The world is made of relationships. Cultivate them.

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What drives you to despair?
“It can’t be done.”, “Nothing I can do.”, “I don’t have the resources.”, “because things have always been done this way.” etc. In short – the inability or lack of willingness to change or try something different because it takes someone away from her/his comfort zone.

What makes you smile?
My wife, my family, my friends, sunshine and a good drink! Together or separately, they all make me smile.

What was your first paid job in your life?
Front Desk Intern at Sofitel São Paulo.

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… Annie Xia

What makes a good Head of Account Support Manager?
As head of ASM, you should have experienced industry knowledge, a strong sense of responsibility as well as a powerful leadership for coaching your team. You should make every process clear and help the team to reach the targets.

What drives you to despair?
When a HRS product bug impacts corporate clients and there is no timeline for any solutions.

What did you want to become when you were a child?
A teacher – to have a lot of holidays and the possibility to travel.

What was your first paid job in your life?
Corporate travel account manager in local travel agency

Whom would you like to assist for one day and why?
I would lilke to support children in a kindergarten. Most parents are busy in their own job, they have limited time to accompany with their children. However, it is important to grow up together with children especially when they are very young.

… Jeff Hillenmayer

What makes a good Head of Corporate Sourcing??
The ability to balance the needs of the customer, of HRS and of our sourcing team. These items do not always align and you need to be able to find the right balance and solutions that will make everyone happy.

What makes you smile?
There are many things that make me smile! My goofy dog, spending time with my family or laying on the beach. But the one thing that will always make me smile is the sound of people laughing. Laughing is contagious and when I hear someone laughing hysterically, I might have no idea what they are laughing at, but it makes me laugh as well.

What was the last thing you searched in the Internet?
My search history in the Internet reflects the current political landscape in the US. Because the one positive items about the situation is that it is making me educate myself on the issues that we are facing.

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What did you want to become when you were a child?
I wanted to be an Archaeologist. I wanted to play in the dirt, dig for dinosaur bones and investigate the history of our earth. It always fascinated me when I would hear about the discovery of an ancient artefact and I wanted to be the guy to find them.

What was your first paid job in your life?
I am proud to say that I worked at a large amusement park where I dressed up as one of their landmark/feature characters. It was always really hot, little kids would scream in my face and I would get my tail pulled 100 times a day.

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… Katharina Kallup

What makes a good Brand Manager?
As a Brand Manager you need to be some kind of brand coloured compass – perhaps some would prefer to name it police officer (laughs): A strategic thinking architect and creative marketing executer at the same time. Having the big picture as well as knowing campaign and project details.

What was the best advise you have ever been given?
For sure this came from my grandma: “Always remember: If the grass is greener on the other side, there is probably more manure there.”

What makes you smile?
My dog doing the “dead man” trick while people are watching.

What was the last thing you searched via Google?
Unicorn nerf gun (You have always to be prepared for the next office battle!)

What did you want to become when you were a child?
When I was a little girl I wanted to become Snow White. Not because of the prince, but the 7 dwarfs.

… Mite Sabate

What makes a good Marketing Manager?
Someone with a strategic vision, very switched-on and who adapts to changes easily, with great analytical skills, results oriented and with a creative mind.

What was the best advise you have ever been given?
Be happy when you are experiencing a tough time in your life, because that means things will, sooner or later, get better for you!

What was the last thing you searched via Google?
Images. I like adding images to my presentations, emails …

What did you want to become when you were a child?
I wanted to have a different job every day of the week: Monday I would be a dancer; Tuesday a hairdresser; Wednesday a sales person; Thursday a personal assistant; Friday a teacher; Saturday and Sunday I would be a housewife who took care of her family.

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Whom would you like to assist for one day and why?
Someone like Vicente Ferrer or Mother Teresa (if she was still alive). I think their day to day must be breath taking. Very taught dealing with poor people, but so rewarding in a spiritual way.